Can I improve my eCommerce with a Progressive Web App?
Currently the topic PWA (Progressive Web App – definition see box) is very much propagated especially within eCommerce.
Rightly so, or is this just a new buzzword to make a big fuss?
I would like to briefly explain here what a PWA is, what advantages it can have for eCommerce businesses and what you should pay attention to when approaching the topic.
In a nutshell, what’s a PWA?
Basically it is – as the name suggests – an application, i.e. a software application on the web (in contrast to a native application for Windows, Android or iOS).
Progressive can best be imagined as “growing with the game. So that it grows from a normal website, as we know it from before, to a modern web application, which hardly differs from a native application. And it does this virtually automatically, depending on the (browser) environment it finds.
Why would an operator want an eCommerce Progressive Web App (PWA)?
Probably every owner of an eCommerce site wants to increase his turnover. In my view, the Progressive Web App (PWA) for eCommerce has three major advantages over a traditional website:
Faster, because most of the Progressive Web App runs in the customer’s browser (and not on the provider’s server), it can manage with smaller amounts of data and loads faster. Although the initial load is slightly larger due to the app components, many server requests can be saved afterwards. This means that while the classic website had to load more and more content from the server, the PWA only has to load the most necessary data (e.g. only product images and data but not the entire program code around it).
More beautiful because a Progressive Web App simply “feels” better. How is that possible? Because a PWA runs in the browser, animations and transitions can run as smoothly as with a native app. For the customer this means a great shopping experience – and customers who are enthusiastic like to come back and buy more ;-)
Louder because the Progressive Web App allows eCommerce owners to use different mechanisms to bring the site to the customer’s attention:
Homescreen: PWA can be placed on the Homescreen just like normal apps. If you start them from there, they run fullscreen, i.e. the customer stays in the context of the application and can’t switch to the competitor “quickly”.
Push Notifications: A PWA can also send push notifications similar to apps. This gives you the opportunity to specifically draw customers’ attention to promotions, etc.
I have ignored one very important argument: Google. Google loves fast websites and pushes the topic PWA. Many SEO experts are of the opinion that a page that fully meets the criteria of a PWA will move up Google’s ranking.
As usual with SEO, there are unfortunately no absolute truths and so there are other experts who claim that for an optimal Google performance so-called Server Side Rendering (see box) is needed – so in principle a classic, old, static website. Whatever the right way may be, it is undisputed that it goes in the direction of PWA. And Progressive Web App and Server Side Rendering don’t have to contradict each other, as I’ll explain below.
PWA in a nutshell
A Progressive Web App is a website that has many features of a classic application, but does not need to be installed (because it is a website). Essential features are offline mode, push notifications, add-to-homescreen, app-like transitions and interactions, links to single pages, no app update required.
Google pushes the topic and has created a good overview for the benefit of PWA.
Feature Comparison: Native App vs. Progressive Web App (PWA)
Ease of use
Native Device Features
SEO / Discovery
Native App vs. PWA
Of course, it always depends on the intended use whether a native app or a PWA is recommended. But what the comparison impressively illustrates is how many areas the “Web Native App” – i.e. the PWA – has already opened up to the Native App and how many advantages it has achieved.
From our many years of eCommerce experience we know that it is becoming increasingly important to be able to react quickly to market requirements and try out ideas quickly.
For the PWA, there are solutions in the form of Frontend Management Platforms that enable simple changes and quick testing by the business managers. For the Native App there is usually only the tedious way.
How eCommerce Progressive Web Apps Owners Can Easily Use It
Very individual: do everything yourself
Fast and dirty: The proxy PWA
Modular architecture with a Frontend-as-a-Service
Do it yourself
Especially companies with a tech DNA but also companies with a large internal IT department tend to build and operate their eCommerce completely on their own. This makes even junior programmers happy – finally they can do some basic research. However, most companies underestimate the complexity. After all, it’s not just about delivering an outstanding customer experience; the entire development process must be run, secured, automatically scalable hosting must be ensured, and – most importantly – the online marketing team must be able to make daily adjustments without having to rely on programmers. This is the only way they can keep up with the fast competition.
In recent years, we have met many companies that have recognised that “doing it yourself” is not the best idea in the fast-moving IT world. The original customer added value can be created in this way at least in the rarest cases…
Fast and dirty
If you have an existing, modern eCommerce site, you don’t want to throw everything away and build a new one just because a new technology is emerging. Therefore, there are some providers on the market who practically act as a proxy in front of an existing shop and promise to create an outstanding mobile customer experience in this way. This might work…
The trend towards an API-first/headless architecture in eCommerce has been gaining ground for two years now. At the same time, other companies have specialised in Frontend-as-a-Service. These providers focus on an outstanding customer experience on all screens and deliver a Progressive Web App especially for mobile devices.
As in the other cases, it is crucial that the people in the departments responsible for the success of eCommerce in day-to-day business can act autonomously from developer resources. The so-called Frontend Management Platforms provide an easy-to-use editor with which online managers and marketers can implement their ideas and campaigns as easily as with a homepage builder.
Progressive Web App vs. Server Side Rendering
If you believe Google’s own Lighthouse Score you don’t have to worry about Server Side Rendering (SSR) if you have a clean PWA implementation.
What is it all about? Server Side Rendering is, in short, the classic way to deliver a web application. All essential content is calculated on the server and delivered “ready” to the customer’s browser. Each page transition, each user interaction first goes to the server that calculates the corresponding page and delivers it to the browser. This is a very tried and tested technology that requires very few resources on the customer’s side and makes little demands on the customer’s hardware. And not only towards the customer, but also towards the search engines. Because this behaviour is like a customer.
Google can index a PWA and, in the opinion of many “SEO experts”, even “rewards” modern, this mobile-friendly technology.
Modern solutions often also offer a combined approach: the content is delivered as SSR for search engines and as PWA for real customers.
Testing – Learning – Enhancing
Anyone who wants to successfully run eCommerce today must hold their own against the big players in the market. To put it simply, everyone has to find his own way to sneak up on the big players with very limited resources. A lucrative niche, perfect pricing, innovative ideas – these are just some of the possibilities.
If your customers are accessing your offer from mobile devices, you should definitely – but not at any price – be concerned with the subject of Progressive Web App. From my point of view, the PWA must fit into the overall strategy.
In my experience, an essential factor for success today is agility – regardless of which of the above-mentioned ways to successful eCommerce you choose. You have to be able to adapt your assortment, your pricing as well as your overall offer again and again.
“Testing – learning – enhancing” is the credo. If you don’t have a 100 person team of frontend developers (who also still have free resources), this could be a topic for you. One help can be a so-called frontend management platform, with which the online editors can easily make changes based on the existing components.
PWA is more than just another run through the roost. But the development will go on all the time. So don’t make a quick fix, but use a modular architecture with an API-first eCommerce system and a Frontend-as-a-Service that allows your business team to do the day-to-day business without relying on coding via a simple editor.
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